Success Story

Productivity for Performance Growth

Simplification of access to multiple business applications for a 

Multinational Financial Insurance company

As a Result

Immediate access to all the authorised materials at ONCE


integrated users

In Our Care

Our Client is a multinational life insurance and financial services company that has been serving Singaporeans for over 85 years. Their insurance scheme range form Protection, Savings, Investment and Medical.

“Our focus is to bring well-rounded financial solutions to customers through our multi-channel distribution network.”

Low Productivity Level and Value Deliverance in the Sales Business Unit

Managing multi-channel distribution network, with extensive client base, while delivering different account needs across Singapore requires an unprecedented application management that is secured and seamless for their role within the entity.

At the time of our engagement, the team of agents are required to log on to multiple applications for due diligence, as well as to deliver requirements when developing a Policy. The approach is time-consuming as the agents have to go through multiple levels of authentication, let alone having to reset a new password combination periodically.

Our client needed a user-friendly application for their agents, empower them the right tools to improve productivity, hence enable them to focus on selling more.

Equipping Agents with User-friendly application to Sell More

Seamless Sale Processes 

Prompt deliverance


More Time for 


The Business Challenges

Operating with a multi-channel distribution network comes with complexity in service delivery. We simplify their workflow, which shortened their time to service delivery.

Agents are now free from the hassle of completing validation procedures when attempting to access information and completing required modules for different applications.

Productivity level has increased 5 times than the former architecture due to the ability to single access to all applications (according to their role and authorization) at the designated centralised location, on all devices such as iPad.

An added value of the solution has included a custom landing page, which has given agents access to news and insights, equipping them resources to drive better sales.

Business objective 

Agents experience seamless sale process delivery with the ability to access all the authorized application at a centralized location on all devices.

5 x faster

in time to service delivery

Before embarking on the innovation, we have performed multi-layers of system environment testing to understand in-depth on our client's use of the applications to avoid conflicts and ensure data security due to the nature of our client's business. We offer Red Hat SSO as the primary solution and the implementation of Personal Security Environment Portal for our Client to achieve their business objective.

How did our client achieve their business objective?

The following services and solution were engaged:

  • iZeno customised solution stack for our Client
  • iZeno service of technology implementation
  • iZeno service of system integration
  • Red Hat SSO technology
  • PSE Portal

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